Service Design Summit

Location: Prague, Czech Republic

After our successful Design Thinking 2017 event, we are pleased to announce the launch of Service Design Summit that will delve into service design principles and best practices, from design initiatives to organizational strategy and transformation, while keeping the customer in the middle of everything. Both design thinking and service design are in high demand in today’s business world and organizations are investing more and more into delivering better service experiences, to keep their companies ahead of the competition. Better understanding of service design and holistic customer-centric approach to business challenges are some of the core competencies in providing excellent customer experiences and achieving competitive advantage. Be sure to save the dates as our Service Design Summit will take place on 19-20 April 2018 in charming Prague.

“Design must reflect the practical and aesthetic in business but above all… good design must primarily serve people.” –Thomas J. Watson (Former Chairman and CEO at IBM)

Date & Venue

19-20 April, 2018

Prague, Czech Republic


Register Now & Save 400 Euro !

The Speakers

  • Kate Kapp
    Kate KappHead of Service DesignTesco PLC
    • Timo Rissanen
      Timo RissanenHead of Helsinki Ground ExperienceFinnair
      • Marie Girard
        Marie GirardCustomer Experience ManagerIBM
        • Ross Breadmore
          Ross BreadmoreHead of Service DesignLloyds Banking Group
          • Ferdy Gilsing
            Ferdy GilsingAssociate DirectorBMW Group Designworks

            To get a glance at the full list of speakers please request the brochure

            Key Practical Learning Points:

            • Understanding Service Design Methods and Business Transformation
            • Tools and Techniques for Improving Interaction Quality
            • Customer Experience in Physical and Digital Service Design
            • Insights into Organizational Design and Change Management
            • Holistic Customer-centric Approach to Business Challenges
            • Design Thinking and Agile for Delivering Better Products/Services
            • Co-Innovation and Relationship-centered Design in Complex Ecosystems
            • Evaluating and Measuring Customer Experience and Creating New Strategies

            Who Should Attend

            This summit will gather together CEOs, CDOs, CIOs, VPs, Directors, Heads, Managers and Senior Level Executives dealing with:

            • Customer Experience
            • Human-Centered Design
            • Business Development
            • Design Research
            • Customer Engagement
            • Process Improvement
            • Digital Transformation
            • Technology & Digital Strategy
            • Business Transformation
            • Customer Journeys

            Venue hotel

            Stay at the venue Novotel Barcelona City and benefit from the special rate

            Request booking form here

            Nearby hotels

            Take a look at other hotels near the venue


            Take a look at Design Thinking 2017

            Media Partners

            Sponsorship & Speaking Opportunity

            Learn more about sponsor & exhibit opportunities

            Sponsorship and Exhibition Opportunities

            Partnering with Luxatia International means more than making the right contacts; it means being an insider. It means being connected to the right people with the right level of influence, and it means you are allied with a globally respected organization and leader within your industry.  Our sponsorship, exhibiting and promotional packages are designed to provide a business facilitation platform that helps you make a difference, reach your targeted audience and meet your objectives. Our programs are designed to achieve your marketing and promotional goals and deliver a maximum return on your investment.

            By partnering with Luxatia International you will benefit from:

            • Speaking session
            • Focused networking
            • Exhibition opportunities
            • Engagement with industry leaders
            • Pre-arranged business meetings
            • Positioning your organization as a leader with a globally respected organization
            • Advancing your business success and helping to drive trust in and value from information systems

            To learn more about benefits of sponsorship & exhibition please contact us on [email protected]

            Speaking Opportunities

            Luxatia International conducts exhaustive research on market trends and insights to produce high-profile events. The speaker faculty is populated almost entirely by individuals and organisations recommended to us by the market as experts in their field.

            Speaking at one of our events presents a unique platform from which to showcase the expertise of a high-profile representative from your organisation.

            For each of our events, we always earmark a small number of speaking opportunities for representatives highly experienced in specific areas to share their expertise in front of the qualified industry leaders in an interactive business environment.

            To learn more about the benefits of speaking, and how to become more involved, please contact us [email protected]

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