Patrick Boscher, Allianz
Chatbots & Compliance  open here
Sören Pareigis, Bold360 ai by LogMeIn
Driving Value with AI for Customer Engagement open here
Jenni Juvonen, Zalando
The Fundamental Building Blocks of Customer Care Chatbots open here
Louie Mathew, Cognizant
Using ChatBots to Improve Self-service KPIs at Large Utilities open here
Ivonne Engemann, Lufthansa Group
Lufthansa's Approach to a New Customer Channel open here
Thomas Marek, Uniqa
Setting Up a B2C and B2B Chatbot open here
Angelica Timofte, Merck Group
Beyond the Hype, Chatbots and AI potential in Healthcare Industry open here
Gustav Rudolfsson, Nordea
Nordea’s Learnings from the Early Ages of Virtual Agents open here
Rakan Qaimary, Accenture
Digitising Customer Interactions Using the Power of AI – Tech Agnostic Conversational AI open here
Sebastian Marx, Retresco
How Commerzbank Introduced Chatbots to Leverage Internal Knowledge – A Success Story open here
Kevin Knowles, Vodafone Group
The story of TOBi: how Vodafone is using AI to transform the customer experience open here
Jan Thomas Lerstein, DNB Bank
Kaia Marie Rosseland, DNB Bank
Unleash the full potential of conversational UI open here
Nicolai Andersen, Deloitte
Ethical Aspects of AI & Robotics - cannot be shared
Jerome Flint, e-bot7 GmbH
The hybrid model Agent + AI® - Enhance your customer service with artificial intelligence open here