About the summit

Join us and global executives as we return for our Service Design Webinar on the 17th of June in a new digital format! In a world where being remote has become the norm, we are pleased to provide a platform for you to hear what long-time experts are recommending when it comes to creating engaging and effective service design experiences. Leading professionals from global brands will share their own experiences and discuss best practices of how to design services in crisis situations quickly.

This is an invaluable opportunity to network with industry leaders and discuss all of the latest design techniques surrounding product and service development to create solutions that will drive your business forward in these challenging times!

Request Your Free Brochure Today!

Meet some of our speakers

Joanna Krombholz-Zabielska
Head of Service Design
Santander Bank
Daniel Schubert
Head Of Design
Vodafone Group
Jon Rodriguez
Design Director Service Design
Iana Kouris
Associate Director
BCG Platinion
Imran Younis
Service Designer & Digital Transformation
Alessandro Via
Head of Service Design
Anna-Sophie Oertzen
Strategic Innovation Consultant

To get a glance at the full list of speakers please request the brochure.

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Key Practical Learning Points:

  • Turning your services into digital experiences and personalizing them with the help of human-centered design
  • Collaboration and co-designing services with teams and customers during the pandemic situation
  • Adjusting different approaches and delivery methodologies in this unprecedented situation
  • Using Covid-19 as an opportunity rather than an obstacle
  • Leading innovation teams remotely while surpassing desired outcomes

Who Should Attend:

This summit will gather together CDOs, CIOs, Directors, VPs, Heads, Managers, Leads and Senior Level Executives having expertise in:

  • Customer Experience
  • Human-Centered Design
  • Design Research
  • Customer Engagement
  • Process Improvement
  • Digital Transformation
  • Technology & Digital Strategy
  • Stakeholder Management
  • Customer-focused Innovation
  • Business Model Innovation
  • Complex Ecosystems
  • Service Delivery
  • Business Systems
  • Design Methodologies
Learn more

Stay updated!