World Voice Innovation Summit: Interview with Vishnu Saran, CEO of VoiceQube
1. Could you tell us more about your recent projects and VoiceQube products?
VoiceQube is building two major products right now. One is called Gyanie. It is a suite of educational software modules that teach kids various subjects using stories, gamification, and interactive learning. We believe that the future of interaction and voice is for next-generation consumers. Hence our idea is starting developing more applications for them that would decentralise education and personalise it to the extent that students would no longer feel pressurised and they can learn their own leisure. Genie will have a game on devices like Alexa, Google home with students can talk to and follow instructions in the middle of a collection of activity-based learning exercises.
We also have Elaachi product and hospitality automation, all set to take over the hospitality industry by storm. The guests need not pick up room service requests or orders. They can just talk to the voice assistant placed in their room and their request would be accepted, processed and delivered without another person in the conversation.
2. What were your incentives to enter the Voice technology industry?
I strongly believe that Entrepreneurship must actually be defined as solving problems. I am an empathetic person by heart and pained me when I know the world - India is also very far in the educated population index. This was my mind that gave me sleepless nights. It was a problem that needs a creative, technologically advanced solution. That excited me the bridge. The entrance to the vast domain of human-computer interaction - and the subject that goes over the entire human population in the next two decades starts with the gateway to Voice Technology.
3. What are the next steps for Voice Applications? Could you share your thoughts on that?
I think the next step for Voice Applications would be to penetrate the PC and computer market by increasing efficiency and user experience. People would be using voice to make things easier like answering emails, getting emails readout, sending a calendar invite and etc.
Voice also in my expertise would see a drastic change in hardware. I predict that the winner in this voice assistant would be a personal assistant with multiple wake words and no invocation word.
4. Which industries will be influenced by Voice the Bridge? Could you share with your predictions regarding this?
I think any industry that has information vending can use Voice. My three biggest predictions would be:
- Hospitality and
- Customer service
I strongly believe and hope that customer service would transform into more conversational nature rather than a system that is very annoying and time-consuming.